Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. What is included in the DIY hand embroidery kits?

All necessary materials for your chosen project are included in the kits, except for generic tools like scissors and UHU glue.

2. How does the ordering and shipping process work?

Orders placed before midday are shipped on the same working day via Royal Mail 1st Class Signed For. If ordered after midday, expect delivery within 2-3 working days. Please note that the delivery times are indicative and may vary.

3. What type of instructions are provided with the kits?

Our kits include both visual and written instructions to guide you through the embroidery process. If you encounter any issues, feel free to contact Rosie, the founder, personally at rosie@thecraftyheart.com.

4. Can I request customizations for the kits?

Certainly! For any customization requests, please email Rosie directly at rosie@thecraftyheart.com, and she will assist you in creating a personalized kit.

5. What is your return policy?

We offer a 30-day Money Back Guarantee. If you're not satisfied with your purchase, contact Rosie at rosie@thecraftyheart.com, and we'll do our best to address and resolve any concerns.

6. Is there a community platform for sharing finished projects?

Currently, we don't have a dedicated community platform, but you can stay connected and get inspired by following our social media accounts.

7. How can I stay updated on new releases?

Sign up for our mailing list to receive updates on new releases, exclusive offers, and embroidery tips directly to your inbox.

8. Are you open to collaborations or partnerships?

Absolutely! For collaboration inquiries, please reach out to Rosie at rosie@thecraftyheart.com, and she will be happy to discuss potential opportunities.

If you have any further questions or need assistance, don't hesitate to contact us. Happy embroidering!